Refund policy

Damaged, Incorrect or Missing Items

If your order arrives damaged, contains the wrong product, or is missing an item, please contact us as soon as possible.

To help us resolve your request quickly, please include:

• Your order number
• A description of the issue
• Photos of the product, packaging, and shipping label (if applicable)

After reviewing your request, we'll provide the appropriate resolution.

Food Safety Returns

Because our products are food items, we cannot accept returns of opened, used, or partially consumed products for health and food safety reasons.

If your product is unopened and you believe there is an issue with your order, please contact us before returning anything.

Return Eligibility

Approved returns must be:

• Unopened and unused
• In the original packaging
• In the same condition received
• Accompanied by proof of purchase

Returns sent without prior approval may not be accepted.

Refunds

Once an approved return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your payment provider, refunds may take several business days to appear.

Shipping charges are non-refundable unless the return is the result of our error.

Non-Returnable Items

The following items cannot be returned:

• Opened food products
• Used or partially consumed products
• Products without original packaging
• Gift cards (if applicable)
• Final sale items

Order Cancellations

Orders may only be cancelled before they enter processing.

If you need to cancel an order, please contact us immediately after placing it.

Contact Us

For any questions regarding returns or refunds, you can always contact us for any return question at peppasjerk791@gmail.com.